Knowledge Base

Categories (9)

Accounts, Access, and Security

• Account Creation and Management
• Password Management
• Account and Password Security

Hardware, Software, and Printing

• Computer and Device Troubleshooting
• Software Installation and Troubleshooting
• BearPrint and PaperCut

Email and Office 365

• Email and Calendaring
• Office 365 for Education applications
• OneDrive for Business, SharePoint, and Microsoft Teams

Teaching and Learning

• Blackboard Learn LMS
• Classroom Technologies, Mediasite, Respondus, Publisher and Third-Party Tools
• LinkedIn Learning
• Research and Survey Tools

Administrative and Business Systems

• My Missouri State
• Banner ERP and BDMS
• My Learning Connection
• EMS Online Reservations
• IT Service Portal

Wireless, Networking, and Telecomm

• Wireless Setup
• VPN Setup
• Network Troubleshooting

Accessibility and Assistive Technology

• Blackboard Ally
• Web Accessibility
• Accessible Documents

Web and Digital Communication

• Web Press and Website Editing
• Missouri State Blogs

IT Procurement

• Hardware and Software Purchasing
• Licensing
• Disposal (Surplus)

Articles (4)

How to Log In to the Help Desk Service Portal

Instructions on how to sign in to the IT Service Portal.

How to Submit a Request

Instructions on how to submit a ticket using the Help Desk Service Portal.

How to Submit an Article for the Knowledge Base

Guide for submitting an article to the Knowledge Base for unlicensed users.

Ticket Status Explained