Knowledge Base

Categories (10)

Accounts, Access, and Security

• Account Access and Management
• Password Management
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Hardware, Software, and Printing

• Computer and Device Troubleshooting
• Software Installation and Printing Guides
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Email and MIcrosoft 365

• Email and Calendaring
• Microsoft 365 applications
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Teaching and Learning

• Blackboard Learn LMS
• Classroom Technologies and Third-Party Tools
• LinkedIn Learning
• Research and Survey Tools
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Administrative and Business Systems

• Banner and other University Systems
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Wireless, Networking, and Telecomm

• Wireless and VPN Setup
• Network Troubleshooting
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Accessibility and Assistive Technology

• Blackboard Ally
• Accessibility Resources
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Web and Digital Communication

• Web Press and Website Editing
• Missouri State Blogs
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IT Procurement

• Hardware and Software Purchasing
• Licensing
• Disposal (Surplus)
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College and Unit Specific Guides

Guides for Academic Colleges
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Articles (4)

How to Log In to the IT Service Portal

Instructions on how to sign in to the IT Service Portal.

How to Submit a Request

Instructions on how to submit a ticket using the Help Desk Service Portal.

How to Submit an Article for the Knowledge Base

Guide for submitting an article to the Knowledge Base for unlicensed users.

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