Knowledge Base

Categories (10)

Accounts, Access, and Security

• Account Access and Management
• Password Management

Hardware, Software, and Printing

• Computer and Device Troubleshooting
• Software Installation and Printing Guides

Email and MIcrosoft 365

• Email and Calendaring
• Microsoft 365 applications

Teaching and Learning

• Blackboard Learn LMS
• Classroom Technologies and Third-Party Tools
• LinkedIn Learning
• Research and Survey Tools

Administrative and Business Systems

• Banner and other University Systems

Wireless, Networking, and Telecomm

• Wireless and VPN Setup
• Network Troubleshooting

Accessibility and Assistive Technology

• Blackboard Ally
• Accessibility Resources

Web and Digital Communication

• Web Press and Website Editing
• Missouri State Blogs

IT Procurement

• Hardware and Software Purchasing
• Licensing
• Disposal (Surplus)

College and Unit Specific Guides

Guides for Academic Colleges

Articles (4)

How to Log In to the IT Service Portal

Instructions on how to sign in to the IT Service Portal.

How to Submit a Request

Instructions on how to submit a ticket using the Help Desk Service Portal.

How to Submit an Article for the Knowledge Base

Guide for submitting an article to the Knowledge Base for unlicensed users.