Knowledge Base

Categories (9)

Accounts, Access, and Security

• Account Creation and Management
• Password Management
• Account and Password Security

Hardware, Software, and Printing

• Computer and Device Troubleshooting
• Software Installation and Troubleshooting
• BearPrint and PaperCut

Email and Office 365

• Email and Calendaring
• Office 365 for Education applications
• OneDrive for Business, SharePoint, and Microsoft Teams

Teaching and Learning

• Blackboard Learn LMS
• Classroom Technologies
• Mediasite, Respondus, Publisher and Third-Party Tools

Administrative and Business Systems

• My Missouri State
• Banner ERP and BDMS
• My Learning Connection
• EMS Online Reservations
• IT Service Portal

Wireless, Networking, and Telecomm

• Wireless Setup
• VPN Setup
• Network Troubleshooting

Accessibility and Assistive Technology

• Blackboard Ally
• Web Accessibility
• Accessible Documents

Web and Digital Communication

• Web Press and Website Editing
• Missouri State Blogs

IT Procurement

• Hardware and Software Purchasing
• Licensing
• Disposal (Surplus)