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Knowledge Base
Categories (10)
Accounts, Access, and Security
• Account Access and Management
• Password Management
• Account and Password Security
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Hardware, Software, and Printing
• Computer and Device Troubleshooting
• Software Installation and Troubleshooting
• BearPrint and PaperCut
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Email and Office 365
• Email and Calendaring
• Office 365 for Education applications
• OneDrive for Business, SharePoint, and Microsoft Teams
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Teaching and Learning
• Blackboard Learn LMS
• Classroom Technologies, Mediasite, Respondus, Publisher and Third-Party Tools
• LinkedIn Learning
• Research and Survey Tools
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Administrative and Business Systems
• My Missouri State
• Banner ERP and BDMS
• My Learning Connection
• EMS Online Reservations
• IT Service Portal
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Wireless, Networking, and Telecomm
• Wireless Setup
• VPN Setup
• Network Troubleshooting
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Accessibility and Assistive Technology
• Blackboard Ally
• Web Accessibility
• Accessible Documents
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Web and Digital Communication
• Web Press and Website Editing
• Missouri State Blogs
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IT Procurement
• Hardware and Software Purchasing
• Licensing
• Disposal (Surplus)
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College and Unit Specific Guides
Guides for Academic Colleges
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Articles (4)
How to Log In to the IT Service Portal
Instructions on how to sign in to the IT Service Portal.
How to Submit a Request
Instructions on how to submit a ticket using the Help Desk Service Portal.
How to Submit an Article for the Knowledge Base
Guide for submitting an article to the Knowledge Base for unlicensed users.
Your Ticket Status Explained
Additional Resources
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