Knowledge Base

Categories (9)

• Account Access and Management
• Password Management
• Account and Password Security

• Computer and Device Troubleshooting
• Software Installation and Troubleshooting
• BearPrint and PaperCut

• Email and Calendaring
• Office 365 for Education applications
• OneDrive for Business, SharePoint, and Microsoft Teams

• Blackboard Learn LMS
• Classroom Technologies, Mediasite, Respondus, Publisher and Third-Party Tools
• LinkedIn Learning
• Research and Survey Tools

• My Missouri State
• Banner ERP and BDMS
• My Learning Connection
• EMS Online Reservations
• IT Service Portal

• Wireless Setup
• VPN Setup
• Network Troubleshooting

• Blackboard Ally
• Web Accessibility
• Accessible Documents

• Web Press and Website Editing
• Missouri State Blogs

• Hardware and Software Purchasing
• Licensing
• Disposal (Surplus)

Articles (4)

How to Log In to the IT Service Portal

Instructions on how to sign in to the IT Service Portal.

How to Submit a Request

Instructions on how to submit a ticket using the Help Desk Service Portal.

How to Submit an Article for the Knowledge Base

Guide for submitting an article to the Knowledge Base for unlicensed users.