Use 'Request Service' or explore 'Related Services' for further assistance.
Below are the various ticket statuses and their descriptions. You may view your ticket requests in the IT Service Portal here.
New
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Your request has been created but is not yet assigned to a technician. |
Open
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Your request has been assigned to the technician or team who will provide a solution. |
In Process
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Work has started on your request. |
Scheduled
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The work to provide a resolution to your request has been scheduled and will occur on that date. Check your email or the ticket feed for more information. |
On Hold
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There is something holding up work on your request. Work will resume when the item has been resolved. Check your email or the ticket feed for more information. |
Customer Action Required
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Your technician needs something from you to complete your request. Check your email or the ticket feed for more information. |
Customer Identity Verification Required
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Your identity must be verified to assist you further. Check your email or the ticket feed for more information. |
Customer In Person Support Required
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Visit the IT service desk in the Meyer Library 105 computer lab for help with your issue in person. |
Resolved
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Your issue has been resolved and we are waiting on your confirmation. Tickets in this status will be systematically Closed after 7 days if we don't hear from you. |
Closed
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You have confirmed your issue is resolved. |
Cancelled
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Your ticket was cancelled by your request. |
Reopened
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Your Closed ticket has been reopened and will be reviewed by the assigned technician. |