Ticket Status Explained

Below are the various ticket statuses and their descriptions. You may view your ticket requests online.

New

Your request has been created but is not yet assigned to a technician.

Open 

Your request has been assigned to the technician or team who will provide a solution.

In Process

Work has started on your request.

Resolved

Your issue has been resolved and we are waiting on your confirmation. Tickets in this status will be systematically Closed after 7 days if we don't hear from you.

Closed

You have confirmed your issue is resolved.

Cancelled

Your ticket was cancelled by your request.

Scheduled

The work to provide a resolution to your request has been scheduled and will occur on that date. Check your email or the ticket feed for more information.

On Hold

There is something holding up work on your request. Work will resume when the item has been resolved. Check your email or the ticket feed for more information.

Customer Action Required

Your technician needs something from you to complete your request. Check your email or the ticket feed for more information.

Reopened

Your Closed ticket has been reopened and will be reviewed.

Details

Article ID: 133347
Created
Thu 5/20/21 3:16 PM
Modified
Mon 9/19/22 10:01 PM