Welcome to the Service Desk at Missouri State University

Step 1: Search the Service Catalog to find the service that describes your issue
Step 2: Open the service and click Request Help or Request Service
Step 3:
 Watch your email for updates

Computer Services Help Desk

Please Note: Due to the ongoing response to COVID-19, our phone support is limited at this time. Submit a request here, email us, or start a chat session for faster service.

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Hours of Operation

Day Hours
Monday - Thursday 8:00 a.m. - 9:00 p.m.
Friday 8:00 a.m. - 6:00 p.m.
Saturday CLOSED
Sunday Noon - 9:00 p.m.
Voted Best of MSU since 2012!
 2019 Best of MSU

Classroom Help Desk

Contact the CIT
Classroom Help Desk



Day Hours
Monday - Thursday 8:00am - 9:30pm
Friday 8:00am - 5:00pm

The Classroom Help Desk is an initiative of the Instructional Technology Advisory Committee (ITAC), and the Information Technology Council (IT Council) to establish a single point of contact for instructors to request assistance with classroom instructional technology.

Faculty, staff and students gather for computing support at Missouri State

Popular Articles for Students

Computer Requirements

Information about computer hardware and software needed for students.

How to Activate Your Account

Instructions for activating your new BearPass account.

Account Types and Uses

Information about your MSU accounts and when to use them.

How to Login to Your Office 365 Account for the First Time

Instructions for logging into your Office 365 and email account for the first time, including how to set up self-service password reset options.

How to Change Your BearPass Password

Instructions for changing your BearPass account password.

How to Install Office 365 Education (ProPlus)

Instructions for downloading and installing the Office suite on your computer.

Notifications and Outages

Thu 7/9/20 2:05 PM
The Electronic Fax service provided by the Networking and Telecommunications Department has been restored.  The service was updated to remove the dependencies on local FoIP (Fax over Internet Protocol) which was causing some fax transmissions, both inbound and outbound, to fail.  Outbound faxes are now using these new services and inbound faxes will be switched […]
Thu 7/9/20 11:23 AM
The Electronic Fax service provided by the Networking and Telecommunications department is currently down. The service was being upgraded to eliminate failed fax transmissions that are caused by too many analog to digital conversions inherent in FoIP – Fax over Internet Protocol. Unfortunately, the upgrade unexpectedly caused the service to go offline. Local and vendor […]

MSU Help Desk