Welcome to the Service Portal 
at Missouri State University

MSU Service Desk

Please Note: Due to the ongoing response to COVID-19, our phone support is limited at this time. Submit a request here, email us, or start a chat session for faster service.

Contact Us


Hours of Operation

Day Hours
Monday - Thursday 8:00 a.m. - 9:00 p.m.
Friday 8:00 a.m. - 6:00 p.m.
Saturday CLOSED
Sunday Noon - 9:00 p.m.
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 2019 Best of MSU

Classroom Help Desk

Contact the CIT
Classroom Help Desk

  417-836-5778

  CIT@missouristate.edu

Day Hours
Monday - Thursday 8:00am - 9:30pm
Friday 8:00am - 5:00pm

The Classroom Help Desk is an initiative of the Instructional Technology Advisory Committee (ITAC), and the Information Technology Council (IT Council) to establish a single point of contact for instructors to request assistance with classroom instructional technology.

Notifications and Outages

Sun 5/31/20 12:31 PM
Greetings!  The Banner upgrades have been completed and verified by Computer Services personnel. My Missouri State became available for use at 11:40 AM. The Banner database and the systems dependent on this became available for use at 12:30 PM.
Thu 5/28/20 3:09 PM
On Sunday, May 31, 2020, the following systems will be upgraded and therefore unavailable: 6:00 a.m. – 11:00 a.m. – My Missouri State will not be available. 6:00 a.m. – 1:00 p.m. –  The Banner database will not be available; the underlying Oracle database, Argos, AppMan, and all other systems reliant upon the database will […]

Information Services Blog

Fri 4/3/20 1:55 PM
The FBI is reporting an increase in disruptions to online meeting spaces with pornographic and hate images, as well as threatening language. These disruptions are commonly known as Zoombombing. There are some simple things you can do to avoid disruptions in your online class or meeting: Don’t publish your meeting ID or link on a […]
Fri 4/3/20 10:08 AM
Employees at Missouri State will soon see alerts at the top and bottom of incoming email messages that originate outside of the Missouri State email system. We are adding these alerts to provide a visual indication that a message is external with the goal of reducing the impact of phishing, malware, and impersonation emails. The […]
Thu 3/19/20 11:49 AM
As more university employees work remotely, it’s more important than ever that we all take steps to keep ourselves and the university safe and secure. Here are some tips to keep in mind while working remotely: Avoid Phishing – Many organizations have reported seeing an increase in phishing and malware emails that specifically target remote […]

MSU Help Desk