Welcome to the Service Desk at Missouri State University


Step 1: Search the Service Catalog to find the service that describes your issue
Step 2: Open the service and click Request Help or Request Service
Step 3: Watch your email for updates

Computer Services Help Desk

Please Note: Due to the ongoing response to COVID-19, our phone support is limited at this time. Submit a request here, email us, or start a chat session for faster service.

Contact Us

  Chat with us

  HelpDesk@missouristate.edu

  417-836-5891


Hours of Operation

Day Hours
Monday - Thursday 8:00 a.m. - 9:00 p.m.
Friday 8:00 a.m. - 6:00 p.m.
Saturday CLOSED
Sunday Noon - 9:00 p.m.
Voted Best of MSU since 2012!
 2019 Best of MSU

Classroom Help Desk

Contact the CIT
Classroom Help Desk

  417-836-5778

  CIT@missouristate.edu

Day Hours
Monday - Thursday 8:00am - 9:30pm
Friday 8:00am - 5:00pm

The Classroom Help Desk is an initiative of the Instructional Technology Advisory Committee (ITAC), and the Information Technology Council (IT Council) to establish a single point of contact for instructors to request assistance with classroom instructional technology.

Faculty, staff and students gather for computing support at Missouri State

Popular Articles for Students

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Information about computer hardware and software needed for students.

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Information about your MSU accounts and when to use them.

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Instructions for logging into your Office 365 and email account for the first time, including how to set up self-service password reset options.

How to Change Your BearPass Password

Instructions for changing your BearPass account password.

How to Install Office 365 Education (ProPlus)

Instructions for downloading and installing the Office suite on your computer.

Notifications and Outages

Upgrade Day – Saturday, August 8, 2020
Thu 7/9/20 8:42 AM
On Saturday, August 8, 2020, electrical work will cause most of the university’s computer systems to be unavailable. 8:00 a.m. – 4:00 p.m. (CDT) – Maintenance will be performed on the Uninterruptable Power Supply (UPS) that powers all servers in the Blair Shannon and Cheek Hall Computing Center. Users of the network and computing resources […]
Resolved – Unexpected Systems Outage
Fri 7/3/20 10:17 AM
Beginning around 8:45 AM this morning, My Missouri State and Blackboard were unavailable. The system that provides authentication was not responding. Access to My Missouri State and Blackboard were fully restored around 9:40 AM.

MSU Help Desk