Welcome to the Service Portal at Missouri State University


Step 1: Search the Service Catalog to find the service that describes your issue
Step 2: Open the service and click Request Help or Request Service
Step 3: Watch your email for updates

Computer Services Help Desk

For the quickest service, click "Request Help or Service" above to submit a request. Other ways to contact us are below.

Contact Us

  Chat with us

  HelpDesk@missouristate.edu

  417-836-5891


Hours of Operation

Day Hours
Monday - Thursday 8:00 am - 9:00 pm
Friday 8:00 am - 6:00 pm
Saturday Noon - 6:00 pm
Sunday Noon - 9:00 pm

For walk-up support, see our Open-Access Computer Lab hours.

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Classroom Help Desk

Contact the CIT
Classroom Help Desk

  417-836-5778

  CIT@missouristate.edu

Day Hours
Monday - Thursday 8:00am - 9:30pm
Friday 8:00am - 5:00pm

The Classroom Help Desk is an initiative of the Instructional Technology Advisory Committee (ITAC), and the Information Technology Council (IT Council) to establish a single point of contact for instructors to request assistance with classroom instructional technology.

Faculty, staff and students gather for computing support at Missouri State

Popular Articles for Students

Computer Requirements

Information about computer hardware and software needed for students.

How to Activate Your Account

Instructions for activating your new BearPass account.

Account Types and Uses

Information about your MSU accounts and when to use them.

How to Login to Your Office 365 Account for the First Time

Instructions for logging into your Office 365 and email account for the first time, including how to set up self-service password reset options.

How to Change Your BearPass Password

Instructions for changing your BearPass account password.

How to Install Office 365 Education (ProPlus)

Instructions for downloading and installing the Office suite on your computer.

Notifications and Outages

Completed – Banner Upgrades July 25, 2021
Sun 7/25/21 10:35 AM
Greetings! The Banner upgrade has been completed and verified by Information Services personnel. This was completed Sunday, July 25 at 10:15 AM.
Banner Upgrades – Sunday, July 25th, 2021
Mon 7/19/21 2:00 PM
On Sunday, July 25, the following systems will be upgraded and therefore unavailable: 6:00 a.m. – 6:00 p.m. – Banner and other systems reliant upon Banner will not be available during this time. There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, CashNet, […]

MSU Help Desk