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Below are the various ticket statuses and their descriptions. You may view your ticket requests in the IT Service Portal here.
New
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Your request has been created but is not yet assigned to a technician. |
Open
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Your request has been assigned to the technician or team who will provide a solution. |
In Process
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Work has started on your request. |
Scheduled
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The work to provide a resolution to your request has been scheduled and will occur on that date. Check your email or the ticket feed for more information. |
On Hold
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There is something holding up work on your request. Work will resume when the item has been resolved. Check your email or the ticket feed for more information. |
Customer Action Required
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Your technician needs something from you to complete your request. Check your email or the ticket feed for more information. |
Customer Identity Verification Required
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Your identity must be verified to assist you further. Check your email or the ticket feed for more information. |
Customer In Person Support Required
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Visit the IT service desk in the Meyer Library 105 computer lab for help with your issue in person. |
Resolved
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Your issue has been resolved and we are waiting on your confirmation. Tickets in this status will be systematically Closed after 7 days if we don't hear from you. |
Closed
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You have confirmed your issue is resolved. |
Cancelled
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Your ticket was cancelled by your request. |
Reopened
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Your Closed ticket has been reopened and will be reviewed by the assigned technician. |