How to Change Your BearPass Password

Your BearPass Password is used to log in to many Missouri State University systems, including your email account, campus computers, the My Missouri State portal, and Blackboard. This guide is to help you change your BearPass Password when it has expired or if you are having issues with your account. University BearPass account passwords expire every 120 days from the last password change. Typically, alerts are sent to University email accounts when your password is about to expire and prompt you to change the password.

Step-by-Step Guide

Changing your BearPass Password Using your Security Options (via SSPR)

Please Note: If your account is enabled with Self-Service Password Reset (SSPR), you can reset your password and unlock your account by using your Office 365 account as shown below. See How to Use Self-Service Password Reset and Account Unlock (SSPR) for more information.
  1. Navigate to missouristate.edu/passwordreset.

  2. Enter your Office 365 username under User ID and enter the security characters, then click Next.
    Get back into your account page

  3. Select the I forgot my password option and click Next.
    I forgot my password option

  4. Choose the first method for how you would like to verify your identity. The options you see will be based on the verification methods you set up on your account, so you will be able to choose from approving a notification in the Microsoft Authenticator app, entering a code from the Authenticator app, a call/text to your mobile phone, or an email sent to your personal email address.
    Verification step 1

    1. Approve a notification on my authenticator app: Click Send Notification to receive a push notification on your mobile device.

      1. Select Approve on the notification that was sent to your authenticator app.
        Approve notification as shown on an iPhone

    2. Enter a code from my authenticator app: open the Microsoft Authenticator app or the 3rd-party authenticator app that you use.

      1. On the webpage, enter the code that appears below your username in the app, and then click Next.
        Authentication code as shown on an iPhone

    3. Email my alternate email: Confirm that you recognize the address listed for you and click the Email button to send a verification code to that address.

      1. Enter the code that was sent to your email and click Next.
        Email verification code

    4. Text my mobile phone: Enter the phone number associated with your account and click the Text button to send a verification code to that number.
      Receive text code

      1. Enter the code that was sent your phone number and click Next.
        Enter the text code

    5. Call my mobile phone: Enter the phone number associated with your account and click the Call button to receive an automated call to that number.
      Receive phone call

      1. Answer the phone call and press the pound (#) key when prompted.
        Answer the phone call

  5. Choose the second method for how you would like to verify your identity using the methods above.

  6. Once you have verified your identity successfully, enter and confirm your new password then click Finish
    The password must be 8 characters long, cannot end with a colon, and must contain at least 3 of the following types of characters:
        • Lowercase letters.
        • Uppercase letters.
        • Numbers.
        • Special Characters. ( ` ~ ! @ # $ % ^ * ( ) _ + - = { } | [ ] & \ : " ; ' < > ? , . / )
    Choose a new password

  7. You will see a success message that your password has been reset. Use the click here link to sign in with your new password.
    Successfully changed password

Changing your BearPass Password Using your Current Password (via CAMS)

  1. Go to cams.missouristate.edu.
  2. Select Change Your Password.
    Select the Change Your Password link on the CAMS site.
     
  3. Under Change Password Options, select Use my current password.
    Screenshot of the Change Password Options page.
     
  4. Enter your BearPass Login, old password, and the new password you've chosen. Then click Submit. Your BearPass Password is case-sensitive, must be at least 8 characters long, and must contain 3 of the following: one capital letter, one lowercase letter, one number, one symbol.
  5. You will be directed back to the Change Password Options page, and a highlighted line of text should appear at the top of the page that reads "Your Login password has been successfully changed."  

  6. Go to my.missouristate.edu to login.

Please Note: If you are unable to change your BearPass password and have confirmed your desired new password meets complexity requirements, you will need to use your security questions to change your BearPass password. This can be done by following the next steps in the guide.

Changing your BearPass Password Using your Security Questions (via CAMS)

If you forgot your old password, or if your old password expired, you may choose to change your password by answering your security questions. If you haven't set up security questions, you will need to obtain a confirmation code to set them up.

  1. Go to cams.missouristate.edu and select Change Your Password.
    Screenshot of the CAMS menu.
     
  2. Under Change Password Options, select I don't remember my password.
    Screenshot of the Change Password Options page.
     
  3. Enter your BearPass Login and select Next.  
  4. Your recovery (non-MSU) email address will be displayed. If the address is correct, click “Yes, send verification code” and go to Step 5; otherwise, click “No”

    If “No” is selected, contact the Computer Services Help Desk for assistance. You can either come in person to one of the Open-Access Computer Labs with your BearPass card or call the Help Desk's number on the screen.  
  5. An account recovery verification code was emailed to your recovery email address. Open a new tab in your browser (or a new browser window) to access that email account.  Open the email with the temporary verification code, which is valid for a short length of time. Copy the verification code.
    Screenshot of the account recovery verification code page.

  6. Go back to the browser tab with the "Change Your Password" page.

  7. On the “Change Your Password” page, you will be required to enter four (4) pieces of information. All answers are required.Screenshot of the recover account access page.

    1. The answer to a randomly selected Security Question. (If you do not remember the answer to the security question, you can rotate to different question by clicking Give me a different question.)

    2. Verification Code that was sent to your recovery email address.

    3. New Password (cannot be the same as your last four passwords)

    4. Confirm New Password (cannot be the same as your last four passwords)

  8. Click Submit. Your account password has been reset.

  9. You will be directed back to the Change Password Options page, and a highlighted line of text should appear at the top of the page that reads "Your Login password has been successfully changed." Go to my.missouristate.edu to login.

Resetting Security Questions: If you have tried all four of your security questions and cannot correctly answer any of them, please contact the Help Desk at 417-836-5891. Resetting security questions will require your date of birth and BearPass Number. You must attempt all security questions before getting them reset.
Changing Password in an Open-Access Computer Lab: If you are having difficulty changing your password, we invite you to visit one of our Help Desk locations (Cheek Hall 0150, Glass Hall 0229, or Meyer Library 0105) to receive a temporary password that must be changed immediately. You must present a valid photo ID to be issued a temporary password. 

References

Missouri State - Account Management
Missouri State - CAMS
Missouri State - My Missouri State

 


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Details

Article ID: 89198
Created
Fri 10/11/19 4:12 PM
Modified
Tue 1/19/21 2:49 PM