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Setting up your account security and recovery options is an important step to making sure your account is secure and that you are able to get back into your account when you need to -- without having to contact the IT Help Desk. Missouri State University uses two Microsoft services to secure your account and allow you to recover your access when needed. These are commonly referred to as MFA and SSPR.
Microsoft's multi-factor authentication (MFA) service provides an extra layer of security for user accounts by requiring both a password and a second method of authentication before a user gains access to their account. Additionally, Microsoft's self-service password reset (SSPR) and account unlock service allow users to verify their identity using different authentication methods in order to recover access to their accounts, either by resetting the account password or unlocking the account when there have been too many unsuccessful sign-in attempts. The instructions below will show you how to set up your authentication options to recover your account.
How to Set Up Your Account Security and Recovery Options
- Navigate to https://missouristate.edu/Account and select Check or Update Security Information.
- Log in with your Missouri State account. This is your Missouri State Account ID (abc123) followed by the Missouri State domain you were assigned after creating your account.
- abc123@Login.MissouriState.edu (new faculty/staff/students after December 11, 2019)
- abc123@MissouriState.edu (faculty/staff with accounts prior to December 11, 2019)
- abc123@Live.MissouriState.edu (students with accounts prior to December 11, 2019)
- If you have never set up any account authentication options, you will see this prompt before you are taken to the recovery options setup:
- You will be taken to the Security info page. Select Add method to set up your first recovery option.
- Select the first recovery option that you want to set up.
- The Microsoft Authenticator app is the recommended option; you can download it from the app store on your mobile device. Click Next once you've downloaded the app. For more information about setting up and using this app, see How to Set Up the Microsoft Authenticator App.
- Once you've downloaded the Microsoft Authenticator app, click Next. Keep this webpage open.
- Within the Microsoft Authenticator app, select Add Account > Work or school account.
- The QR scanner will open, use it to capture the QR code that appears on the Keep your account secure page.
- Now that the app has been configured, the site will ask you to test it to verify that the app is connected to your account.
- It will send a push notification to your Microsoft Authenticator app; select Approve within the app to proceed.
- The Microsoft Authenticator app is configured and verified. Select Next to add your second verification option.
- A second recovery option is required. Setting up a Passkey is recommended.
- Select either Passkey or Passkey in Microsoft Authenticator depending on your preferred option.
- If you selected the Passkey option. Click Next to advance to screen. Skip to Step 18 if you selected Passkey in Microsoft Authenticator.
- Select Continue to save your passkey to the suggested location or select Change to choose another location to save your passkey.
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- Complete the passkey save process by providing a PIN, fingerprint, or facial recognition, depending on your device settings.
- If you selected Passkey in Microsoft Authenticator, click Next to advance the screen.
- Open your Microsoft Authenticator app on your mobile device and follow the on-screen instructions to complete the process.
- Other passkey options include:
- Password Manager: You can save a passkey to Apple iCloud Keychain or Google Password Manager.
- iPhone, iPad, or Android device: The passkey is saved to a phone or tablet.
- Security key: The passkey is saved to a physical security key.
- Windows device / Windows Hello: The passkey is saved to your Windows device.
- You have successfully set up two verification options. Click Done to finish signing in to your Missouri State account.