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Perhaps the greatest barrier to resolving problems over the phone is the simple fact that your tech support agent can't see your computer screen. One simple way to work around this barrier is the screen shot. This guide will tell you how to take an image of your screen, or part of your screen, and save it as an image file, which can then be sent via email, added to a Slide Show presentation, or etc. The following includes instructions for Windows and Mac OS.
Step-by-Step Guide
You can press the Windows Key and the Prt Sc (Print Screen) key together to automatically take a screenshot of your whole screen that automatically saves to your Pictures > Screenshots folder.
To take a screenshot on a Windows tablet, simultaneously press the Windows Button and the volume-down button.
About the Snipping Tool
You can use Snipping Tool to capture a screen shot, or snip, any object on your screen, and then annotate, save, or share the image.
You can capture any of the following types of snips:
- Free-form Snip: Draw a free-form shape around an object.
- Rectangular Snip: Drag the cursor around an object to form a rectangle.
- Window Snip: Select a window, such as a browser window or dialog box, that you want to capture.
- Full-screen Snip: Capture the entire screen.
After you capture a snip, it's automatically copied to the Clipboard and the mark-up window. From the mark-up window, you can annotate, save, or share the snip. The following procedures explain how to use Snipping Tool.
Capturing a Snip
- Type Snipping Tool in the search bar (or press in combination Windows Key, Shift, S).
- Click the icon next to the video button to select Free-form Snip, Rectangular Snip, Window Snip, or Full-screen Snip from the list, and then select the area of your screen that you want to capture.
Annotating a Snip
After you capture a snip, you can write and draw on or around the snip in the mark-up window.
Saving a Snip
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After you capture a snip, click the Save Snip button in the mark-up window.
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In the Save As dialog box, enter a name for the snip, choose a location where to save the snip, and then click Save.
Taking a Screen Shot of the Entire Screen
Hold command (the apple key) and shift on the keyboard and press the number 3. This will save the screen capture as a file named Picture#.png on your desktop, where # is the number of the picture you've taken, starting with 1.
Taking a Screen Shot of a Single Window
Press command (the apple key) and shift on the keyboard and press the number 4. Press the space bar, and your cursor will change into a camera, which you can then click on an individual window with. This will save a file named Picture#.png on your desktop, where # is the number of the picture you've taken, starting with 1.
Selecting an Area of the Screen to be Captured
Hold command (the apple key) and shift on the keyboard and press the number 4. Your cursor will change to a selection tool. Simply click and drag across the area that you want to select and release the mouse button. This will save a file named Picture#.png on your desktop, where # is the number of the picture you've taken, starting with 1.