Popular Services

Software License Request - Zoom

Request a license for Zoom video conferencing software.

Help Me Fix - I can't login to my BearPass Account

Problems with your account, such as password problems, username problems, login problems, etc

Access Request

Request access to a Missouri State system or application.

Zoom Support

Select this option for support with Zoom video conferencing.

BearPrint Maintenance and Supply Requests

This is for requesting maintenance or supplies for SCUF-funded/managed printers.

Hardware and Software Quotes and Purchasing

Services related to the procurement of university computer hardware and (non-Adobe) software.

Software License Request - SPSS

Request an SPSS license, or a renewal license code, for academic, non-commercial use.

General Help / Questions

If you need help and the Service Catalog or Knowledge Base have not provided a resolution, submit a request for help.

Help Me Fix - Computer and Software Support

This request is to be used to seek help when anything on a university-owned computer is broken or not working correctly and you need assistance from your IT Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, and Tablets computers, as well as their operating systems and university-provided applications and software.

Faculty Blackboard Support

Faculty and other users responsible for the management of Blackboard courses may request support.

Email: Request Departmental/Organizational Mailbox

Request a new departmental or organizational mailbox.

Request a Blackboard Organization or Non-Academic Course Shell

Users may request a shell for a non-academic course or organization.

Academic Software Support

Request academic software support for university-owned and personal computers.

Microsoft SharePoint

SharePoint is a web-based collaborative platform that integrates with Microsoft Office.

Request Service - Enable Self Service Password Reset (SSPR)

Once enabled, you can use Office 365 Self Service Password Reset (SSPR) to reset your password and unlock your BearPass account using alternate authentication methods such as your mobile phone and a non-University email address

Help Me Fix - I can't activate my BearPass Account

Problems related to the initial activation of your BearPass Account

Help Me Setup/Install/Upgrade - Computers and Software

This service request is to be used to seek assistance from your IT Support Group for setup/re-installation/upgrades to university-owned computers, including All-In-One, Desktop, Laptop, and Tablets.

Request Service - Create Staff Account

New employees with existing student accounts must request a staff account.

VPN Support

Request help with VPN/Remote Access.

Disposal (Surplus) of University Hardware

Services related to the secure preparation and surplus disposal process of computer hardware

Classroom Technical Support

Select this option for general classroom technical support

Email and Calendar Help

For assistance with Office 365 email and calendar issues (desktop/lap, web, or mobile apps).

Student Blackboard Support

Students may request support for Blackboard.

Help Me Fix - Networked Printer Support

This request is to be used to seek help when university-owned/leased networked printers and multi-function printers/copiers are not working correctly and you need assistance from your IT Support group.

Software License Request - SAS

Request a PC SAS license for academic, non-commercial use.