Popular Services

General Help / Questions

If you need help and the Service Catalog or Knowledge Base have not provided a resolution, submit a request for help.

I can't login to my BearPass Account

Problems with your account, such as password problems, username problems, login problems, etc.

Access Request

Request access to a Missouri State system or application.

IT Procurement - Adobe

All services related to the procurement, licensing, and deployment of Adobe software

Student Blackboard Support

Students may request support for Blackboard.

Software License Request - Camtasia

Request a license for Camtasia video recording software.

Email and Calendar Help

For assistance with Office 365 email and calendar issues (desktop/lap, web, or mobile apps).

Request Departmental/Organizational Mailbox

Request a new departmental or organizational mailbox.

Software License Request - Zoom

Request a license for Zoom video conferencing software.

New Employee IT Setup

Supervisors and administrative assistants can request IT services and access for a new employee.

Respondus LockDown Browser and Monitor Support

Faculty Blackboard Support

Faculty and other users responsible for the management of Blackboard courses may request support.

Software License Transfer Request - Adobe

Request an Adobe software license transfer from user or device.

Hardware and Software Quotes and Purchasing

Services related to the procurement of university computer hardware and (non-Adobe) software.

This request is to be used to seek help when anything on a university-owned computer is broken or not working correctly and you need assistance from your IT Support group. It is used to report anything broken involving All-In-One, Desktop, Laptop, and Tablets computers, as well as their operating systems and university-provided applications and software.