General IT Help / Questions

Tags get-help

Overview

If you need help and the Service Catalog or Knowledge Base have not provided a resolution, click Request Help to submit a general technology support ticket to the Computer Services Help Desk.  A technician will review your ticket and provide assistance. You will be contacted if additional information is needed. If we cannot resolve your problem, we will forward your ticket to the appropriate group.

Please note that this type of request, due to its broad scope, may take longer to address.  For quicker response time, browse for a more specific request in the Service Catalog.

 

Eligibility

All Missouri State students, faculty, and staff are able to request this service.

 

Cost

There is no charge to request or use this service.

 

How to Request

Please click the “Request Help” button.

 
Request Service

Related Articles (33)

Account and Access Lifecycle
Information about the timeline of access to resources after departure from the University.
Anti-Virus Software Information
A guide on recommended Anti-Virus Information
Computer Requirements for Students
In order to be successful in your courses, we suggest these minimum computer specifications.
Computer Requirements for Students in the Reynolds College of Arts, Social Sciences and Humanities
Recommended computer specifications for students enrolled in processing, memory, and graphic-intensive programs such as computer animation, graphic design and illustration, and audio/video production.
Course Fee Waiver Frequently Asked Questions (FAQs)
Guide to frequently asked questions about course fees and waivers.
Greenwood Parent PIN for Making CashNet Payments
Information about contact information for assistance with the Greenwood Parent PIN.
How to Access Information Security Awareness Training
Learn how to access and complete the Information Security Awareness Training course.
How to Access LinkedIn Learning
Link to guide to access LinkedIn Learning
How to Access My Learning Connection
Learn how to access and use My Learning Connection to sign up for professional development classes.
How to Access Your Unofficial Transcript
Information about how to request an unofficial transcript through My Missouri State.
How to Add a BearPrint Printer on Your Linux Computer
This guide details how to add a BearPrint printer on a Linux computer.
How to Add and Remove Recipients for Course Fee Waiver Request
Guide to adding or removing recipients from a Course Fee waiver.
How to Browse, Search, and Register for Training
Learn how to browse, search, and register for training in My Learning Connection.
How to Build a Trial Schedule
Information about using the Trial Schedule Building to lay out your class schedule and plan breaks in your day.
How to Check Registration Status
Information about how to view your registration status and your earliest possible registration date and time.