Service Offerings for Custom & Vendor Software Support from MIS:
For those who have a specific issue to report or need specialized assistance, please review the below offerings:
Overview
Use the service offerings on this page to request support for centrally-managed vendor software and custom web applications from the Management Information Systems (MIS) team in Computer Services. MIS oversees a diverse range of applications and software that are vital to University operations, and the MIS team is dedicated to meeting the University's technology needs by developing custom software, exploring third-party products, and enhancing the effectiveness of existing software.
Some of the applications and systems that fall under the responsibility of the MIS team include:
- Custom-developed web applications
- Ellucian Banner ERP system and related applications
- Third-party vendor software
Please Note: You can identify custom applications developed by MIS staff by looking for the 'Designed by Computer Services' icon displayed in the upper right corner of the page, and you can also look at the page URL—if it begins with gapp.missouristate.edu, then it's a custom application.
If you require assistance with any of the above, please select the relevant service offering on this page, and a MIS team member will get in touch with you. To learn which systems analyst or application developer is responsible for a particular process, software, or application, you may review the IT Support Assignments list (current users only).
Need Access? For new or updated account access to any of the aforementioned applications or systems, please have your supervisor submit an
Access Request.
Service Offerings
If you are experiencing an issue or reoccurring problem with a University software, use this service to request help from an MIS analyst. If you are unsure of whether the program you are using is a custom or vendor software, use this service to send an inquiry to MIS. If we aren't the unit responsible for the software, we will make sure your request is routed to the appropriate party. View the Software Help details to read the full service description and instructions, or click the Request Software Help button on this page to submit your request.
Current faculty and staff can review the IT Support Assignments page for a comprehensive list of both custom and vendor software in use at the University.
Need Access? For new or updated account access to any centrally managed systems, please have your supervisor submit an
Access Request.
Use this service to request support for and report issues within the Ellucian Banner environment. View the Ellucian Banner Issue details to read the full service description and instructions, or click the Report Banner Issue button on this page to submit your request.
Systems included in this service request include:
- Administrative Banner
- Self-Service Banner 8 or 9
- Other Ellucian Applications
- Banner Document Management (BDM)
- Banner Communication Management (BCM)
- Banner Workflow
- DegreeWorks
- Ethos Data Access/Integration
- EDW/ODS databases
Use this service request to request support and report an error 500 page within one of our custom applications. You can identify a custom application by looking at the URL to see if it begins with gapp.missouristate.edu, and you can look for the 'Designed by Computer Services' icon in the upper right corner of the page to confirm that it's an application developed by MIS staff.
View the Error 500 Page details to read the full service description and instructions, or click the Report Error 500 button on this page to submit your request. Some of the applications included in this service request include:
- BearPass Card Management
- Who/What
- Key Request
- Annual Development Plan (ADP)
- Course Credit Fee Waiver request system
- Chosen Name
- Registration Status
- and many others
Use this service request to request support or report an error with a vendor software or application. We utilize many third-party vendors for IT solutions across campus, and MIS manages many of these products for our business partners. If you are experiencing an error or otherwise need to report an issue with one of these products, MIS staff can troubleshoot what's happening and work with you and the vendor to resolve the problem.
View the
Vendor Software Issue details to read the full service description and instructions, or click the
Report Software Issue button on this page to submit your request. Some of the applications included in this service request include:
- Applications Manager (AppMan)
- Argos
- CashNet
- Cornerstone (My Learning Connection)
- NextGen Dynamic Forms
- EMS
- Parchment (electronic transcripts)
- RMS/Mercury
- Transact Mobile Credentials / ID Cards / Dining
- Watermark Course Evaluation & Surveys / Faculty Success
Use this service to request support for an existing report in Argos, Bear Finance, or Bear Intelligence.
View the Request Information Access & Data Support details to read the full service description and instructions, or click the Request Data Support button on this page to submit your request. Examples of information access issues include:
- An existing report is producing an error message.
- A link in Bear Finance or Bear Intelligence is not working.
- The data output from a report is missing information or produces unexpected results.
Use this service request if you would like to request improvements within a custom web application. Custom applications can be identified by looking for the gapp.missouristate.edu URL in your browser navigation bar and the 'Designed by Computer Services' icon in the upper right corner of the page.
View the Request Enhancement details to read the full service description and instructions, or click the Request Enhancement button on this page to submit your request. Some of the applications included in this service request include:
- BearPass Card Management
- Who/What
- Key Request
- Annual Development Plan (ADP)
- Course Credit Fee Waiver request system
- Chosen Name
- Registration Status
- and many others
If you are experiencing an issue or error with the Transfer Credit Reevaluations and Preapprovals (TCRP) System, use this service to request help from an MIS analyst. View the TCRP Support details to read the full service description and instructions, or click the Request TCRP Support button on this page to submit your request.
Use this service request to schedule a consult with a MIS staff member on the best IT solution for your needs. If you have a business process, regular work task, or struggle to work efficiently with your current technology, MIS can work with you to create an automated process, a new custom web application, or implement a new or existing campus technology to help solve your issue. View the Request a New IT Solution details to read the full service description and instructions, or click the Request IT Solution button on this page to submit your request.
Eligibility
All Missouri State students, faculty, and staff are able to request most of these services. The options to Request a New IT Solution and Request a Software Enhancement are intended for use by University employees only.
Cost
There is no charge to request or use these services. New IT solutions that require the use of third-party software will also require you to purchase the software and/or licenses for your users; MIS is not responsible for the cost associated with any third-party solution.