Custom & Vendor Software Support (MIS)

Service Offerings for Custom & Vendor Software Support from MIS:

For those who have a specific issue to report or need specialized assistance, please review the below offerings:

Overview

Use the service offerings on this page to request support for centrally-managed vendor software and custom web applications from the Management Information Systems (MIS) team in Computer Services. MIS oversees a diverse range of applications and software that are vital to University operations, and the MIS team is dedicated to meeting the University's technology needs by developing custom software, exploring third-party products, and enhancing the effectiveness of existing software.

Some of the applications and systems that fall under the responsibility of the MIS team include:

  • Custom-developed applications
  • Ellucian Banner ERP system and related applications
  • Third-party vendor software
Please Note: You can identify custom applications developed by MIS staff by looking for the 'Designed by Computer Services' icon displayed in the upper right corner of the page, and you can also look at the page URL—if it begins with gapp.missouristate.edu, then it's a custom application.  designed by Computer Services icon

If you require assistance with any of the above, please select the relevant service offering on this page, and a MIS team member will get in touch with you. To learn which systems analyst or application developer is responsible for a particular process, software, or application, you may review the MIS Application Assignments list (current users only).

Need Access? For new or updated account access to any of the aforementioned applications or systems, please have your supervisor submit an Access Request.

Service Offerings

Eligibility

All Missouri State students, faculty, and staff are able to request most of these services. The options to Request a New IT Solution and Request a Software Enhancement are intended for use by University employees only.

Cost

There is no charge to request or use these services. New IT solutions that require the use of third-party software will also require you to purchase the software and/or licenses for your users; MIS is not responsible for the cost associated with any third-party solution.

 
Request Software Help Report Banner Issue Report Error 500 Page Request Data Support Request Enhancement Report Software Issue Request IT Solution Shared Leave Pool Data

Related Articles (6)

Step-by-step guide to accessing class lists and navigating the class list page.
How to change your database password for databases like Banner, PROD, and ARGOS for faculty/staff.
Guide to checking your Fee Waiver balance in My Missouri State.
The following article details how to install and run AppMan PROD.
Troubleshooting information for Admin Banner.

Service Offerings (8)

Software Help
Request help with University custom and vendor-provided software.
Ellucian Banner Issue
A problem encountered with ERP system Ellucian Banner, which includes Admin Banner, BDM, Experience, Ethos, and Self-Service applications.
Error 500 Page
Navigation to a gapp.missouristate.edu webpage results in an Error 500 message.
Information Access & Data Support
Request support or report an error related to Argos, Bear Intelligence, Bear Finance, or other university data and reporting tools.
Request Software Enhancement
Request an enhancement or modification of an existing custom application, such as the Direct Deposit, Chosen Name, Advising Notes, Who/What, Course Credit Fee Waiver request system, and many others.
Vendor Software Issue
Report a problem or error with a third-party vendor software, such as Argos, Dynamic Forms, RMS, Brightspace, Watermark, Slate, AppMan, etc.
Request a New IT Solution
Do you have a business process, a reoccurring task, or problem that a new IT solution could solve? Request a consult with MIS staff on the best solution for your needs.
Shared Leave Pool Data
Request manual data entry for the Shared Leave Pool system.