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Services or Offerings?
General IT Help / Questions
  1. Services
  2. General IT Help
If you need help and the Service Catalog or Knowledge Base have not provided a resolution, submit a request for help.
Help Me Fix - I can't access my Libraries Patron Account
  1. Services
  2. [Inactive] University Libraries
  3. [Inactive] Patron Accounts
Get help accessing your MSU Libraries Patron Account.
Email and Calendar Help
  1. Services
  2. Email and Microsoft 365
For assistance with Microsoft 365 email and calendar issues (desktop/lap, web, or mobile apps).
IT Procurement - Microsoft Software
  1. Services
  2. IT Procurement and Lifecycle
Help with the procurement, licensing, and deployment of Microsoft software
Parts and supplies ordering
  1. Services
  2. College and Unit Specific Services and Support
  3. College of Natural and Applied Sciences (CNAS)
Request help with ordering computer parts and accessories
VPN Access or Support
  1. Services
  2. Wireless, Networking, and Telecomm
Request help with VPN/Remote Access.
Open-Access Computer Lab Support
  1. Services
  2. General IT Help
Request help with any of the open-access computer lab computers, printers, or other services.
Software licensing
  1. Services
  2. College and Unit Specific Services and Support
  3. College of Natural and Applied Sciences (CNAS)
Request help with obtaining and updating licenses for software.
Qualtrics Support
  1. Services
  2. Teaching and Learning
  3. Research and Survey Tools
Request Qualtrics help and support
Echo360 PointSolutions (TurningPoint) Support
  1. Services
  2. Teaching and Learning
  3. Classroom and Lab Support
Select this option for help with Turning Technologies clickers
Brightspace "Manage Courses" Support
  1. Services
  2. Teaching and Learning
  3. Learning Management System
Request help with issues related to the custom Brightspace Manage Courses tools.
Online Evaluations
  1. Services
  2. College and Unit Specific Services and Support
  3. College of Natural and Applied Sciences (CNAS)
Getting help with online evaluations using EvaluationKIT
Student Information Applications
  1. Services
  2. Administrative and Business Systems
Student Information Systems: Request help, report an error, or leave feedback for Student Information Systems, including ATLAS, DegreeWorks, or any of the Banner student or faculty web applications.
Faculty LMS Support
  1. Services
  2. Teaching and Learning
  3. Learning Management System
Request support for Faculty and other users responsible for the management of LMS courses.
Student LMS Support
  1. Services
  2. Teaching and Learning
  3. Learning Management System
Request support for Student Learning Management System issues.