Knowledge Base

Categories (9)

Accounts, Access, and Security

• Account Access and Management
• Password Management
Expand

Hardware, Software, and Printing

• Computer and Device Troubleshooting
• Software Installation and Printing Guides
Expand

Email and Microsoft 365

• Email and Calendaring
• Microsoft 365 applications
Expand

Teaching and Learning

• Learning Management System
• Classroom Technologies • EvaluationKIT
Expand

Administrative and Business Systems

• Banner and other University Systems
Expand

Wireless and Networking

• Wireless and VPN Setup
• Network Troubleshooting
Expand

Web and Digital Communication

• Website, Blog or Calendar Editing
Expand

IT Procurement

• Hardware and Software Purchasing
• Licensing • Disposal (Surplus)
Expand

College and Unit Specific Guides

Guides for Academic Colleges
Expand

Articles (4)

How to Log In to the IT Service Portal

Instructions on how to sign in to the IT Service Portal.

How to Submit a Request

Instructions on how to submit a ticket using the IT Service Portal.

Your Ticket Status Explained

Instructions on how to view ticket status stages

Knowledge Base Editor Guide

Instructions on how to review and edit Knowledge Base articles.