Knowledge Base

Categories (9)

Accounts, Access, and Security

• Account Access and Management
• Password Management
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Hardware, Software, and Printing

• Computer and Device Troubleshooting
• Software Installation and Printing Guides
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Email and Microsoft 365

• Email and Calendaring
• Microsoft 365 applications
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Teaching and Learning

• Learning Management System
• Classroom Technologies • EvaluationKIT
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Administrative and Business Systems

• Banner and other University Systems
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Wireless and Networking

• Wireless and VPN Setup
• Network Troubleshooting
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Web and Digital Communication

• Website, Blog or Calendar Editing
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IT Procurement

• Hardware and Software Purchasing
• Licensing • Disposal (Surplus)
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College and Unit Specific Guides

Guides for Academic Colleges
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Articles (4)

How to Log In to the IT Service Portal

Instructions on how to sign in to the IT Service Portal.

How to Submit a Request

Instructions on how to submit a ticket using the IT Service Portal.

Your Ticket Status Explained

Knowledge Base Editor Guide

Guide to review and edit Knowledge Base articles.