Knowledge Base

Categories (8)

Accounts, Access, and Security

• Account Access and Management
• Password Management
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Hardware, Software, and Printing

• Computer and Device Troubleshooting
• Software Installation and Printing Guides
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Email and Microsoft 365

• Email and Calendaring
• Microsoft 365 applications
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Teaching and Learning

• Learning Management System
• Classroom Technologies • EvaluationKIT
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Administrative and Business Systems

• Banner and other University Systems
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Wireless and Networking

• Wireless and VPN Setup
• Network Troubleshooting
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IT Procurement

• Hardware and Software Purchasing
• Licensing • Disposal (Surplus)
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College and Unit Specific Guides

Guides for Academic Colleges
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Articles (4)

How to Log In to the IT Service Portal

Instructions on how to sign in to the IT Service Portal.

How to Submit a Request

Instructions on how to submit a ticket using the IT Service Portal.

Your Ticket Status Explained

Instructions on how to view ticket status stages

Knowledge Base Editor Guide

Instructions on how to review and edit Knowledge Base articles.