Troubleshooting General Wireless Issues

To troubleshoot general wireless network access issues across all devices, review the solutions below.

Problem: My Credentials Won't Authenticate Access 

I type in my user name and password and I still can't access Wi-Fi.

Solutions

1. Make sure you are using the correct password, and that is not expired.

2. Make sure you are attempting to connect to the correct wireless network.

3. Remove any old or expired credentials from your device (see Expired or Corrupted Credentials).

Problem: Wireless Network Doesn't Let Me Enter My Credentials

I am not given the option to type in my user name and password.

Solutions

1. Make sure you remove all saved passwords in either Windows Credential Manager or the Mac Keychain (see Expired or Corrupted Credentials).

2. Try forgetting/removing the network you are trying to connect to and setting it up again.

Problem - Expired or Corrupted Credentials

My credentials aren't working.

Solutions

For MacOS:

  1. Open Spotlight by clicking the magnifying glass in the upper right or by tapping ‚ĆėCommand + Spacebar
  2. Type Keychain Access and click the first option.
  3. Search for and remove items related to Missouri State or MSU.

For Windows:

  1. Click Start or tap the Windows button.
  2. Type Credential Manager and select it.
  3. Select Windows Credentials.
  4. Search for and remove items related to Missouri State or MSU.

If none of these solutions solve the problem, see our wireless set-up guides.


To request help related to this article, please see our Service Catalog.

Details

Article ID: 91071
Created
Thu 10/31/19 7:33 PM
Modified
Wed 8/23/23 11:02 PM

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This How-To-Article explains how to connect to a Wireless Network on a Chrome OS Device.
This How-To-Article explains how to connect to a Wireless Network on an iPhone or iPad.
This How-To-Article explains how to connect to a Wireless Network on a Mac Computer.
This How-To-Article explains how to connect to a Wireless Network on Windows 10.

Related Services / Offerings (1)

Support for University wireless networks.