How to Add Departmental Mailboxes in Outlook Desktop Application

Shared departmental mailboxes make it easy for a specific group of people to monitor and send email from a public alias as opposed to their individual accounts. The administrator for the shared departmental mailbox will need to add you to the group of users before you can use it. You can then add the shared department mailbox.

Step-by-Step Guide

How to add the mailbox as a new account 

1. Confirm with your department that your account has permissions to the department mailbox. 
   Please Note: Student Employees For student employees to get access to a departmental mailbox or calendar, the student employee's supervisor will first need to email HelpDesk@MissouriState.edu to have the student employee's account permissions added for the department mailbox or calendar.
2. In Outlook, click on File tab.
    
3. Click Add Account. 
                                                                                                                                                         
    
4. Enter the e-mail address for your departmental e-mail or alternate email account and click Connect.
   
    
5. Outlook will search for the mailbox and then a Windows Credentials form will appear. Remove the departmental e-mail from the first field and enter your Missouri State Office 365 account (BearPassLogin@missouristate.edu) followed by your Password.
   
    
6. This option may be best for you if you are needing the option to send from a shared email account address, and save sent email in the Sent folder for the shared account for record-keeping purposes.  
    

How to add the mailbox as a new account in Outlook desktop application for Mac

1. In Outlook, click the Tools tab at the top of the application screen.
   
    
2. Click the Accounts button.
   
    
3. Click the + button and select New Account.
   
    
4. In the new window, enter the e-mail address for your departmental e-mail and click Continue.
   
    
5. Outlook will search for the mailbox and then a Windows Credentials form will appear. Remove the departmental e-mail from the first field and enter your Missouri State Office 365 account (BearPassLogin@missouristate.edu) followed by your Password.
   
    
6. Once the account has been added you can click Add Another Account or Done.
   
    
7. The new account will appear in your list of accounts 
   
    

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