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How to Add or Open Shared Mailboxes in Outlook on the Web
How to Add or Open Shared Mailboxes in Outlook on the Web
Tags
Office365
email
shared-mailboxes
Office365-Groups
shared-folder
department-mailbox
Follow the steps below to add or open a shared mailbox in the Office 365 Outlook online application.
Step-by-Step Guide
How to Add a Shared Mailbox to Your List of Folders
First,
log in to your Office 365 mailbox
.
Right-click on the
Folders
heading.
Select
Add shared folder
.
Type the name of the mailbox into the pop-up window and select the correct mailbox from the directory list.
Click
Add
. The mailbox will be added beneath the Folders section of your mailbox.
To compose or reply from the shared mailbox instead of your personal mailbox, select the
From
button when composing an email and select
Other email address...
Type the name of the mailbox you want to send from and select it from the directory list.
How to Open a Shared Mailbox in a New Window
First,
log in to your Office 365 mailbox
.
Click on your photo (or the ghost avatar if you haven't added a photo) in the top right corner of the page.
Select
Open another mailbox...
A dialogue box will open and you can search the directory for the mailbox you want to add.
Once you've chosen the mailbox, select
Open
and the mailbox will open in a new browser tab or window.
Please Note:
This process does not add the mailbox to your list of folders in the Outlook app. You will need to follow this process each time you want to open the mailbox or follow the instructions for adding a shared mailbox to your list of folders at the top of this page.
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Service Catalog
.
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Details
Article ID:
91030
Created
Thu 10/31/19 2:47 PM
Modified
Tue 8/29/23 3:27 PM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://missouristate.teamdynamix.com/TDClient/1931/Portal/KB/ArticleDet?ID=91030">https://missouristate.teamdynamix.com/TDClient/1931/Portal/KB/ArticleDet?ID=91030</a><br /><br />How to Add or Open Shared Mailboxes in Outlook on the Web<br /><br />A guide on how to navigate the shared mailboxes feature in Office 365.