Brightspace support is available to all users, students, faculty and staff directly within Brightspace.
To Access the Brightspace Virtual Assistant
- Visit Brightspace at https://brightspace.missouristate.edu/.
- Log into Brightspace using your Missouri State Account.
- Click the Virtual Assistant button on the bottom right of the page.
- In the message box, type out the issue you are having trouble with or select one of the generated questions. The Virtual Assistant will try to find resources that may be able help you.
Please Note: The Virtual Assistant sometimes has trouble discerning whether a faculty member or a student is asking for help. To ensure you receive the proper support, it will be beneficial to note whether you are a student or a member of faculty in your query. If you are still receiving articles meant for a different role, you may need to contact Brightspace support with your question. This is shown in the next step.
- If the Virtual Assistant is unable to provide resources that help with your problem, you can contact support through the Virtual Assistant. Simply type or click Contact Brightspace Support and choose Call us, Email us, or Chat with us. If you select Chat with us, you will continue using the Virtual Assistant chat box, but you will be connected to a live support member with Brightspace.
To request help related to this article, please see our Service Catalog.