Accessing Support in Brightspace

Brightspace support is available to all students, faculty and staff. There are also support options directly embedded within Brightspace. To access support:

  1. Visit Brightspace at https://brightspace.missouristate.edu/.
  2. Log into Brightspace using your Missouri State Account.
  3. Click the Support button on the bottom right of the page.

Virtual Assistant Button in Brightspace

  1. Click Contact Support. You will then be able to chat with a support representative from Brightspace via email or the chat.

Brightspace Support Box

Brightspace also features a virtual chat assistant. Instead of clicking contacting support, you are able to ask questions directly in the chat box. Responses may not be as valuable as discussion with a real representative from Brightspace. 

GIF of Accessing Support Procedures

 

To request help related to this article, please see our Service Catalog.

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