Welcome to the Service Portal at Missouri State University


Step 1: Search the Service Catalog to find the service that describes your issue
Step 2: Open the service and click Request Help or Request Service
Step 3:
 Watch your email for updates

Computer Services Help Desk

For the quickest service, click "Request Help or Service" above to submit a request. Other ways to contact us are below.

Contact Us

  Chat with us

  HelpDesk@missouristate.edu

  417-836-5891


Hours of Operation

Day Hours
Monday - Thursday 8:00 am - 9:00 pm
Friday 8:00 am - 6:00 pm
Saturday Noon - 6:00 pm
Sunday Noon - 9:00 pm

For walk-up support, see our Open-Access Computer Lab hours.

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Classroom Help Desk

Contact the CIT
Classroom Help Desk

  417-836-5778

  CIT@missouristate.edu

Day Hours
Monday - Thursday 8:00am - 9:30pm
Friday 8:00am - 5:00pm

The Classroom Help Desk is an initiative of the Instructional Technology Advisory Committee (ITAC), and the Information Technology Council (IT Council) to establish a single point of contact for instructors to request assistance with classroom instructional technology.

Faculty, staff and students gather for computing support at Missouri State

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Instructions for logging into your Office 365 and email account for the first time, including how to set up self-service password reset options.

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Instructions for changing your BearPass account password.

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Instructions for downloading and installing the Office suite on your computer.

Notifications and Outages

Tue 9/7/21 10:06 AM
UPDATE: Banner services are now fully available and performance issues have been resolved. This issue was caused by an intermittent hardware failure on a port connecting a storage array to production servers. The failure has now been resolved. Thank you for your patience as we worked through this issue.
Tue 9/7/21 9:26 AM
We are receiving reports of general slowness with My Missouri State and other Banner-related systems along with intermittent service issues. The Cybersecurity & Enterprise Systems teams are working on identifying the underlying issue. We apologize for the inconvenience and hope to restore full services soon. Should you have any questions or concerns, please contact Stacey […]

MSU Help Desk