Welcome to the Service Portal at Missouri State University

Step 1: Search the Service Catalog to find the service that describes your issue
Step 2: Open the service and click Request Help or Request Service
Step 3:
 Watch your email for updates

Computer Services Help Desk

For quickest service, click "Request Help or Service" above to submit a request. Other ways to contact us are below.

Contact Us

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Hours of Operation

Day Hours
Monday - Thursday 8:00 am - 9:00 pm
Friday 8:00 am - 6:00 pm
Saturday Noon - 6:00 pm
Sunday Noon - 9:00 pm

For walk-up support, see our Open-Access Computer Lab hours.

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Classroom Help Desk

Contact the CIT
Classroom Help Desk



Day Hours
Monday - Thursday 8:00am - 9:30pm
Friday 8:00am - 5:00pm

The Classroom Help Desk is an initiative of the Instructional Technology Advisory Committee (ITAC), and the Information Technology Council (IT Council) to establish a single point of contact for instructors to request assistance with classroom instructional technology.

Faculty, staff and students gather for computing support at Missouri State

Popular Articles for Students

Computer Requirements

Information about computer hardware and software needed for students.

How to Activate Your Account

Instructions for activating your new BearPass account.

Account Types and Uses

Information about your MSU accounts and when to use them.

How to Login to Your Office 365 Account for the First Time

Instructions for logging into your Office 365 and email account for the first time, including how to set up self-service password reset options.

How to Change Your BearPass Password

Instructions for changing your BearPass account password.

How to Install Office 365 Education (ProPlus)

Instructions for downloading and installing the Office suite on your computer.

Notifications and Outages

Wed 4/7/21 7:53 AM
Incoming calls are now now working to the University.  Thank you for your patience.  We apologize for any inconvenience.
Wed 4/7/21 7:00 AM
Currently there are issues with inbound telephone calls to the University. When a person calls a Missouri State phone number it receives a busy signal. Our carrier has been notified and is currently investigating. Should you have any questions or concerns, please contact Steve Coffman at (417) 836-4227 or via email at Stevencoffman@MissouriState.edu.

MSU Help Desk