The Help Desk Service Portal is here to help with all things technology at Missouri State University. If you have a question, need help, or want to submit a service request you can do that right here. The Help Desk Service Portal allows you to submit a request, track the work that's being done, and communicate with our technicians throughout the process.
Step-by-Step Guide
How to Submit a Request
- In order to submit a request, you first need to choose a service that describes your request or the issue you are experiencing. To do this, you will need to use the Service Catalog.
- You can browse the full catalog by selecting the Services link at the top of the page.
- You can also search for a specific service using the search bar at the top of the page. Using the search bar will retrieve results from both the Service Catalog, the Knowledge Base, and the Questions forum. We recommend searching the Knowledge Base before submitting a request to see if your question or issue can be resolved by reading one of our articles.
- Once you find the service that you need, there will be a button on the right side of the page that says "Request Help" or "Request Service". Click the button to fill out a ticket for your request.
- Depending on the service you've selected, you might be prompted to log in before submitting the ticket. You will log in with your Office 365 username and password. See How to Log In to the Help Desk Service Portal for more detailed instructions.
- Different services require different information on the ticket, so fill out the ticket form with as much information as possible to help us solve your issue or complete your request.
- If you are unsure what information to put on the form, you can use the Show Help button to see instructions for each field on the form.
- After submitting your request, you will receive an email confirmation that a ticket was created. This email will have your ticket ID number in the subject line. Emails will be from the MSU Help Desk or the technician working on your ticket. Technician names appear as (Department) Firstname Lastname; for example, (Computer Services Help Desk) Boomer Bear.
- To check on the status of your request and communicate with the technician(s) working on it, you can return to the Help Desk Service Portal and click the My Submitted Requests button on the Home page.
Please Note: If you were not signed in when you submitted your request, the My Submitted Requests page will not show your ticket until the technician enters your information on the ticket. You can watch your email for status updates in the meantime.
To request help related to this article, please contact the Help Desk.