How to Use Self-Service Password Reset and Account Unlock (SSPR)

Please Note: This service is currently only available on new University accounts and for select users. If you would like to have Self-Service Password Reset and Account Unlock (commonly referred to as SSPR) enabled on your account, you may request it in the Service Catalog.

If you can't remember your account password or need to change it for security reasons, you can easily do so yourself. Similarly, if you unsuccessfully tried to log in too many times and your account has been locked, you can also unlock your account using the steps below.

Step-by-Step Guide

How to Reset Your Password

  1. Navigate to  missouristate.edu/passwordreset.

  2. Enter your Office 365 username under User ID and enter the security characters, then click Next.
    Get back into your account page

  3. Select the I forgot my password option and click Next.
    I forgot my password option

  4. Choose the first method for how you would like to verify your identity. The options you see will be based on the verification methods you set up on your account, so you will be able to choose from approving a notification in the Microsoft Authenticator app, entering a code from the Authenticator app, a call/text to your mobile phone, or an email sent to your personal email address.
    Verification step 1

    1. Approve a notification on my authenticator app: Click Send Notification to receive a push notification on your mobile device.

      1. Select Approve on the notification that was sent to your authenticator app.
        Approve notification as shown on an iPhone

    2. Enter a code from my authenticator app: open the Microsoft Authenticator app or the 3rd-party authenticator app that you use.

      1. On the webpage, enter the code that appears below your username in the app, and then click Next.
        Authentication code as shown on an iPhone

    3. Email my alternate email: Confirm that you recognize the address listed for you and click the Email button to send a verification code to that address.

      1. Enter the code that was sent to your email and click Next.
        Email verification code

    4. Text my mobile phone: Enter the phone number associated with your account and click the Text button to send a verification code to that number.
      Receive text code

      1. Enter the code that was sent your phone number and click Next.
        Enter the text code

    5. Call my mobile phone: Enter the phone number associated with your account and click the Call button to receive an automated call to that number.
      Receive phone call

      1. Answer the phone call and press the pound (#) key when prompted.
        Answer the phone call

  5. Choose the second method for how you would like to verify your identity using the methods above.

  6. Once you have verified your identity successfully, enter and confirm your new password then click Finish
    The password must be 8 characters long, cannot end with a colon, and must contain at least 3 of the following types of characters:
        • Lowercase letters.
        • Uppercase letters.
        • Numbers.
        • Special Characters. ( ` ~ ! @ # $ % ^ * ( ) _ + - = { } | [ ] & \ : " ; ' < > ? , . / )
    Choose a new password

  7. You will see a success message that your password has been reset. Use the click here link to sign in with your new password.
    Successfully changed password

 

How to Unlock Your Account

  1. Navigate to Navigate to missouristate.edu/passwordreset.

  2. Enter your Office 365 username under User ID and enter the security characters, then click Next.​​​​​
    Get back into your account page

  3. Select I know my password, but still can't sign in option and click Next.
    I know my password but still can't sign in

  4. Choose the first method for how you would like to verify your identity. The options you see will be based on the verification methods you set up on your account, so you will be able to choose from approving a notification in the Microsoft Authenticator app, entering a code from the Authenticator app, a call/text to your mobile phone, or an email sent to your personal email address.
    Verification step 1

    1. Approve a notification on my authenticator app: Click Send Notification to receive a push notification on your mobile device.

      1. Select Approve on the notification that was sent to your authenticator app.
        Approve notification as shown on an iPhone

    2. Enter a code from my authenticator app: open the Microsoft Authenticator app or the 3rd-party authenticator app that you use.

      1. On the webpage, enter the code that appears below your username in the app, and then click Next.
        Authentication code as shown on an iPhone

    3. Email my alternate email: Confirm that you recognize the address listed for you and click the Email button to send a verification code to that address.
      1. Enter the code that was sent to your email and click Next.
        Email verification code

    4. Text my mobile phone: Enter the phone number associated with your account and click the Text button to send a verification code to that number.
      Receive text code

      1. Enter the code that was sent your phone number and click Next.
        Enter the text code

    5. Call my mobile phone: Enter the phone number associated with your account and click the Call button to receive an automated call to that number.
      Receive phone call

      1. Answer the phone call and press the pound (#) key when prompted.
        Answer the phone call

  5. Choose the second method for how you would like to verify your identity using the methods above.

  6. Once you have verified your identity successfully, you will see a success message that your account has been unlocked. Use the click here link to sign in with your existing password.
    Account unlocked successfully

 


To request help related to this article, please see our Service Catalog.

Details

Article ID: 94145
Created
Tue 12/10/19 11:04 AM
Modified
Tue 7/28/20 9:49 AM