Problem
How are Blackboard courses created and students enrolled?
| Solution |
| Instructors can use the Class Dashboard in My Missouri State to request their Blackboard courses in advance to design instruction. If instructors do not request a Blackboard course one will be automatically created by Blackboard administrators a week before the semester starts. Students are enrolled automatically when they register for the course in Banner. |
Problem
Can I use Blackboard course content used by an instructor in another course?
| Solution |
| Instructors who wish to use a course developed by another instructor should collaborate with that instructor. It is recommended the instructor of the original course export the course content to a zip file or flash drive and provide the course file for the requesting instructor to import into their new course. For help on how to archive or export/import a course package, go to How to Export Your Course or How to Import a Course Package |
Problem
Can't I just copy a Blackboard course into another course?
| Solution |
| Yes, courses can also be copied to other courses if the faculty member is listed as Instructor in both courses by following the process found at How to Copy a Course. Be aware that using the Course Copy feature over several semesters may create duplicate files and broken link structures. For this reason, it is recommended to use the How to Export Your Course and then How to Import a Course Package instead. Master Course Templates are highly recommended for instructors who teach the same course frequently. |
Problem
Who can see and access my Blackboard course?
| Solution |
All Blackboard courses are password protected and faculty and students only have access to the courses they are associated with, either as an "Instructor" role or a "Student" role.
The instructor of the course is granted access to the course when the department sets the instructor as the Instructor of Record in Banner. Courses may have more than one Instructor of Record.
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Problem
When will the course be made available to students?
| Solution |
Courses are unavailable to students when they are created. It is the instructor's responsibility to make courses courses available to students prior to the first day of the semester.
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Problem
How long will students be able to see the content after the semester ends?
| Solution |
It is the responsibility of the instructor to make courses unavailable to students at the end of the semester. If they do not do so, students will still have access to content and exam materials in the Blackboard system.
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Problem
How do I create an archive of my course material?
| Solution |
It is recommended you create an archive of your course at the end of each semester. Archived courses include Grade Center history and user interactions/content. If you need help on how to archive or export/import a course, go to How to Archive a Course
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Problem
You've initiated a Course Copy, but you're not seeing that it's worked properly; items are missing or the new course generally doesn't look right.
| Solution 1: Wait |
| Course Copy takes a while! We recommend that even after you get the email that states that the process is complete, you wait another 15 minutes before opening the course to inspect the results. Patience pays off more often than not! |
| Solution 2: Redo |
| If your copy has completed, you've waited the requisite time needed, and there are missing items or errors you can try to redo the process. However, it is highly advised that you clean the course you copied into (NOT from) out completely, including the course menu, files and Tests, Surveys, and Pools. You can manually clean out your course files or email the Help Desk to request a bulk delete on the course. |
Problem
Elements of Blackboard (Collaborate, Learn, xpLor) aren't working.
| Solution |
| Visit http://status.blackboard.com/ to see if the service in question is operational. If the site shows that it is operational but you're still not getting any response from MSU's Blackboard, call the Computer Service Help Desk at 417-836-5891 or visit our Help Desk website Current System Status. |
Problem
Students cannot view inline comments on an inline graded assignment.
| Solution |
| A score for the Attempt must be entered for the student to be able to view the inline comments. |
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