How to Configure Account Recovery Options

If your account recovery options have never been configured or Computer Services has cleared your security questions/account recovery e-mail, then you can follow the first set of steps in this guide to get them set up and saved. 

Additionally, you can update your security questions or change your recovery email by logging into CAMS and following the second set of steps below.

Step-by-step guide

Setting Up Security Questions

  1. Go to the Missouri State - CAMS website.
  2. Click Change Your Password.
    CAMS website with "change your password" highlighted.
     
  3. Click I don't remember my password.
    Change Password Options within CAMS website
     
  4. Enter your Bear Pass Login (eg. abc123). Click Next.
  5. Click the link that says Click here to set up your account recovery options.
    Change your Password section of CAMS website with "Click here to settup your account recovery options" highlighted.
     
  6. Enter your Bear Pass Number (eg. M01234567). Click Next.
    Enter Bearpass Number field of CAMS website with "next" highlighted.
     
  7. Click the link that says I don't have a confirmation code.
    User Verification Code section in CAMS website with "I don't have a verification code" highlighted.
     
  8. Enter your Bear Pass Number and last name in the provided boxes. Click Go.
    Bearpass Number and Last Name section of CAMS website with "Go" highlighted.
     
  9. If this recovery email is accessible, send the Confirmation Code by clicking Send Code and skip to step 11
  10. If this is an e-mail you cannot access, click the button that says Use Alternate and enter your alternate e-mail address.
    Get Confirmation Code in CAMS, with "Send Code" and "User Alternate Email" highlighted.
     
    1. If you do not have an alternate (non-Missouri State) email, skip to the section on "Updating your Security Questions and/or Recovery Email."
  11. For identity verification purposes, you will have to validate your identity using the exact information that we have on file.
    Verify Identity section of CAMS.
     
    1. Enter your first and last name, date of birth, primary street address, and primary phone number (you may leave the secondary phone number blank).
      1. If you receive this e-mail and are having difficulty determining the correct information contact the Missouri State - HelpDesk between 8am-5pm on Monday-Friday.
      2. If you receive the message Identity "Verification Pending" you should check your e-mail for a message that will indicate which piece of information did not match our records which you will receive within one business day and retry the process from Step 7 if possible.
        Identity Verification Pending page within CAMS website.
         
  12. Enter the Confirmation Code on the previous page and click Verify and Continue.
  13. Answer at least four security questions, which can each be adjusted by using the drop down menu, and click Next.
  14. Update your recovery email in the blank provided. (This cannot be your Missouri State Email)
  15. You will then be able to update the password following the steps in this guide: How to Change Your Bearpass Password.
     
Please Note: If you cannot access your recovery email, and do not know your Bearpass Login credentials, please contact the Missouri State - HelpDesk between 8am-5pm during regular business hours.

Updating Security Questions and/or Recovery Email

  1. Go to the Missouri State - CAMS website.
  2. Click Sign In near the top-left corner of the page.
  3. Enter your BearPass Login and Password, the same information you use to log into MyMissouriState portal.
    CAMS website Bearpass credential fields.
     
  4. On the menu, select Manage Account Recovery Options.
    CAMS website with "Manage Account Recovery Options" highlighted
     
  5. Do one or both of the following:
    1. Enter your new alternate email in the Recovery E-mail Address field. (This cannot be your Missouri State Office365 email, we will not send confirmation codes to Missouri State Office365 email accounts.)
    2. Adjust your security questions using the drop down menus.
      Recovery email and security question adjustment within CAMS webpage
       
  6. Then click Save.
  7. The page will refresh and a highlighted line of text should appear at the top of the page that reads "Your recovery options have been saved."

References

Missouri State - CAMS
Missouri State - TeamDynamix Knowledge Base - How to Change Your Bearpass Password


To request help related to this article, please see our Service Catalog.

Details

Article ID: 90231
Created
Wed 10/23/19 1:56 PM
Modified
Tue 6/23/20 12:30 PM

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