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Teaching and Learning
Blackboard Learn
Blackboard Basics for Faculty
Quick Troubleshooting Tips for Blackboard Instructors
Quick Troubleshooting Tips for Blackboard Instructors
Tags
blackboard
lms
instructor
blackboard-learn
troubleshooting
Below are potential scenarios with troubleshooting tips to assist instructors with using Blackboard.
Item Not Appearing as Expected
How do I know what students can see in the course?
Why is my course not showing up in Blackboard?
This doesn't address my issue. Where can I get more information to help troubleshoot?
Is there a class or other training I can attend?
How do I add/remove additional Students/Instructors to my course?
A student reported a problem with a quiz/test, is there anything "extra" the Help Desk can do to investigate?
A tool is not showing up under course tools, how do I get it to show up?
Item Not Appearing as Expected
Is
Edit Mode
set to 'On"?
Log out using the Blackboard log-out button and log back in.
Clear your system's cache.
Check the item settings for Availability, Date Restrictions, or Adaptive Release Rules.
If you completed a course copy or imported content, this process can take up to 2+ hours to complete. You will receive an email when the process is complete. Make sure to log out of Blackboard and log back in to see if content installed properly. (NOTE: If you click Course Copy or Import more than one time, you WILL end up with multiple copies of your course content, which must be deleted manually.)
How do I know what students can see in the course?
Use the
Student Preview
option.
Why is my course not showing up in Blackboard?
Instructors can request Blackboard courses in advance using the
Class Dashboard
. If instructors do not request a Blackboard course using Class Dashboard, before the start of the semester, a course will be automatically created by Blackboard administrators.
For instructors, make sure you have been set by your department as Instructor of Record in Banner for this course. If you are a new employee with the University, it may take a week or more to get your paperwork through the HR process to be added into Banner.
For students, the course will not display under their My Courses module until the Instructor makes the course available.
Please Note:
Computer Services does not add instructors or students to the Blackboard Learn system or to Blackboard courses. This is done through a sync with the Banner system.
This doesn't address my issue. Where can I get more information to help troubleshoot?
Check out the
Knowledge Base
for Blackboard Learn and other Learning Management System articles. You can also contact the Computer Services
Help Desk
with any questions.
Is there a class or other training I can attend?
Check the
University Calendar
or
Help Desk website
for a list of training courses.
Instructors can utilize the
Learning Management System Resources for Faculty
organization in Blackboard under the
Community
tab. This houses online video courses and other helpful resources.
Attend an
"Ask the Experts" Blackboard Open Session
, held every Friday afternoon from 1:30 - 4:30pm in Cheek Hall 100 Technology Training Center.
How do I add/remove additional Students/Instructors to my course?
All students in your course should be added via automatic enrollment when they register for your course in Banner. If there are special circumstances, the instructor for the course should email the Help Desk at
helpdesk@missouristate.edu
with a detailed explanation of the circumstances.
Any instance of an instructor needing to be added to a course must be done via the appropriate departmental office in Banner.
Due to issues and possible problems with removing student records from Blackboard, instructors cannot remove users from courses.
If there are special circumstances, the instructor for the course should email the Help Desk at
helpdesk@missouristate.edu
with a detailed explanation of the circumstances and we will check to see if the indicated person can be removed.
A student reported a problem with a quiz/test, is there anything "extra" the Help Desk can do to investigate?
No, we see the exact same activity and Grade Center information the instructor does.
Instructors can view the Troubleshooting Assessments page for possible solutions.
The Help Desk does not reset tests. Only the Instructor can reset a test or allow another test attempt for a student.
A tool is not showing up under course tools, how do I get it to show up?
Go to Control Panel, then Customization, and click on
Tool Availability
.
Check to see if the box next to the missing tool is checked. If not, do so and then click
Submit
To request help related to this article, please see our
Service Catalog
.
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Details
Article ID:
90010
Created
Tue 10/22/19 11:21 AM
Modified
Thu 9/9/21 4:17 PM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://missouristate.teamdynamix.com/TDClient/1931/Portal/KB/ArticleDet?ID=90010">https://missouristate.teamdynamix.com/TDClient/1931/Portal/KB/ArticleDet?ID=90010</a><br /><br />Quick Troubleshooting Tips for Blackboard Instructors<br /><br />Instructor guide with quick troubleshooting tips for using Blackboard.