Troubleshooting Mac OSX Wireless


If you are having trouble setting up your Mac OSX Wireless using our How To guide, please see the solutions below.

Solution 1 Manual Setup
  • Open your Network Connection Preferences and make sure you can see the 802.1X tab. Depending on your operating system you might need to first select Advanced to make 802.1X visible.
  • You will then want to click the + (plus) button in the lower-left corner, select Add User Profile, and then type a name for the configuration (i.e. MSU).
  • On the right, enter the following information:
    • User Name: BearPassLogin
    • Password: BearPassPassword
    • Wireless Network: MSU (or MSU Resnet if you live on campus)
    • Authentication: PEAP
      Configuration settings
  • Click OK.
  • Click Apply.
  • If asked to verify certificate, click Continue.
    verify certificate
Solution 2 Removing Key Chain Passwords

Sometimes OS X will refuse to connect to Missouri State wireless for inexplicable reasons. Generally, a full wipe of all wireless information from the MacBook will resolve this issue.

  1. Turn Airport off. You can do this by using the Wireless menu at the top right of your screen or inside Network Preferences.
    wi-fi list
  2. Open Network Preferences and click on the Advanced button.
    network preferences
  3. Remove all profiles related to Missouri State wireless (MSU, MSU ResNet, MSU Open, etc.) by selecting the network name and clicking the - (minus) button.
    airport profiles
  4. Remove all 802.1x profiles related to Missouri State wireless by selecting the profile and clicking the - (minus) button.
    802.1X profiles
  5. Open up the Keychain Access utility. You can reach this either by searching with Spotlight or via Finder by navigating to Applications and then Utilities.
    key chain access icon
  6. While viewing all items, delete everything related to Missouri State wireless. Select the items you wish to delete, then right-click and select Delete.
    keychain access window
  7. Restart the computer. When it has fully booted back up, turn Airport back on and re-setup wireless using whichever access level you prefer.
Solution 3 Clearing/Setting DNS

Sometimes, DNS server addresses do not get automatically resolved. In this case, they may may need to be manually added.

  1. Click the Apple menu and select System Preferences.
  2. Choose the Network control panel, select your Wi-Fi, then click Advanced button in the lower right corner of the Network window.
  3. In the new window, select the DNS tab at the top.
  4. To remove a DNS server: select a DNS server IP address and then click either the [-] minus button or hit the delete key. Remove any addresses listed. You may want to write them down for future reference.
  5. To add a new DNS server: click on the [+] plus button and add and addresses.
  6. When finished making changes to the DNS settings, click on the OK button
  7. Now click Apply for the DNS changes to take effect, close out of System Preferences as usual.


Article ID: 116537
Fri 9/18/20 4:56 PM
Wed 8/23/23 11:00 PM